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Customer Satisfaction

Since our Founding in 1994 Calvary Automation has remained committed to customer satisfaction. Each year substantial annual investments are made within our organization to provide a higher level of performance and professional response that is directly aimed at improving the quality of life for each of our customers. As measure of our success in the area of Customer Satisfaction, Calvary Automation has earned and enjoyed a repeat customer business level of nearly 80% each and every year since our founding. As our business continues to grow with the addition of new customers each year, we remain particularly committed to those who have helped us achieve the success we enjoy today.

Recent Customer Testimonials:

2007 Testimonial: S.E. Mfgr. of a High Volume Consumer Products: "The start up for Sunrise wasn’t bad...it was great! Our visitors were very impressed (as was our team) at how very smoothly the demonstration went. The machine arrived Monday morning as planned....and in-plant services were ready for hook-up to the machine. I am pleased to note that during the time that the machine installation (leveling etc.) was ongoing, Mike took the time to look at the Wolverine assembly machine. He also added PLC control to a new station, to detect mis-oriented lock rings, and he also updated the Screen to track this addition. This gives us another level of confidence that we are producing higher quality assemblies to our customer.

The Sunrise was making “Good Parts” Monday afternoon ...Once again your guys represented Calvary Automation very well and did a first class job.

Regards, George


2007 Customer Quality Rating: High Speed, Synchronous Assembly System: “As a part of our Quality Management System, we routinely evaluate Supplier Performance to build a more effective partnership and determine opportunities for improvement. Your grades for the 2006/2007 period are noted below:

A - Outstanding

Quality – 100% Rejection Free

 



Grade Scale

A-Outstanding

B-Above Avg.

C-Acceptable

D-Improvement Required

         

Quality Grade

100% Rejection Free

99-95% Rejection Free

94-90% Rejection Free

Less than 90% Rejection Free

Should you have any questions regarding your rating, please contact the Tooling & Mold Purchaser.”

Thank You, Rod


2007 Testimonial: Service Trip – N.E. Mfgr. of Automotive Sensors: "Sir – I want to thank you again for your unwavering support to our company and to our product validation (PV) build this weekend. Please pass along my gratitude to everyone at Calvary that was involved with this project. Clearly, the staff at Calvary Automation is a team of dedicated people that delivered a quality job to perfection. This was clearly evident Saturday when we produced parts at 100% quality performance. A task not so easy given the issues we had by not supplying Calvary with trial parts on time. Again, we thank you and look forward to our future projects with Calvary Automation.”

Sincerely, Lew



 

Previous Testimonials:

2006 Testimonial: N.E. Mfgr. of Medical Device Products: “Jim, I want to take a moment to let you know what a great job you guys have done on the Molding Machine project. I plan on sending you something more formal at the end of the project and would like to know who I should send it to besides yourself. Most importantly though I hope it is passed internally to Steve and John. Talk to you soon.”

Thanks, MTT


2006 Testimonial: Global Automotive Manufacturer: “Thanks to you and Joe G., we received great support. My thanks to the Calvary Team on this quick response and actions taken to resolve our issues and get production up and running again. Good work from all, noted and appreciated.”

Thanks, Dan


2006 Testimonial: Mexican Mfgr. of Precision Automotive Valve Products: “Just to say thanks for your support on the last Calvary trip for LOMA and Crank B line at our facility. Everybody who came was excellent, but I want to make a special recognition to Joe because he’s always willing to help us. Joe receive from me and my team our best regards and congratulations for your exceptional job.

Thanks, Jose

 Calvary Automation Systems, Inc · 45 Hendrix Rd. · West Henrietta, NY 14586 · Tel:585-321-5055 · Fax:585-321-5054 · info@calvauto.com