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Customer Satisfaction

Since our Founding in 1994 Calvary Automation has remained committed to customer satisfaction. Each year substantial annual investments are made within our organization to provide a higher level of performance and professional response that is directly aimed at improving the quality of life for each of our customers. As measure of our success in the area of Customer Satisfaction, Calvary Automation has earned and enjoyed a repeat customer business level of nearly 80% each and every year since our founding. As our business continues to grow with the addition of new customers each year, we remain particularly committed to those who have helped us achieve the success we enjoy today.

Customer Testimonial:


Customer Quality Rating: High Speed, Synchronous Assembly System: “As a part of our Quality Management System, we routinely evaluate Supplier Performance to build a more effective partnership and determine opportunities for improvement. Your grades for the 2006/2007 period are noted below:

A - Outstanding

Quality – 100% Rejection Free

 



Grade Scale

A-Outstanding

B-Above Avg.

C-Acceptable

D-Improvement Required

         

Quality Grade

100% Rejection Free

99-95% Rejection Free

94-90% Rejection Free

Less than 90% Rejection Free

Should you have any questions regarding your rating, please contact the Tooling & Mold Purchaser.”

Thank You, Rod



 

Customer Satisfaction Survey:

We value your feedback and would appreciate your participation in completing our survey. 

To begin taking our Customer Satisfaction Survey: Click Here


Survey Results:
Strengths Reported

Maurice F. (Automotive):  "Calvary has excellent establised standards which are followed during the machine's design and build stages. The controls engineering and sales departments are very strong."

Mark W. (Consumer Products): “Good overall understanding of equipment integration.  Equipment worked well when delivered and has functioned well in volume production.  Calvary selected robots that were the most cost effective and they have proven to function well.  Communcation of system design was quite good throughout the program.  Documentation of chagnes was quite good.”

Jon S. (Medical): Controls Engineer assigned to project "stood out.  His diligence and technical knowledge is why the machine performs at this point." - November, 20

Michaell Y. (Renewable Energy):  "Attention to details, complete engineered solutions, responsiveness to issues."

 Calvary Automation Systems · 855 Publishers Parkway. · Webster, NY 14580 · Tel:585-347-6127 · Fax:585-347-6125 · info@calvauto.com