Customer Satisfaction
Since our Founding in 1994 Calvary Automation has remained committed to customer satisfaction. Each year substantial annual investments are made within our organization to provide a higher level of performance and professional response that is directly aimed at improving the quality of life for each of our customers. As measure of our success in the area of Customer Satisfaction, Calvary Automation has earned and enjoyed a repeat customer business level of nearly 80% each and every year since our founding. As our business continues to grow with the addition of new customers each year, we remain particularly committed to those who have helped us achieve the success we enjoy today.
Recent Customer Testimonials:
2007 Testimonial: S.E. Mfgr. of a High Volume Consumer Products: "The start up for Sunrise wasn’t bad...it was great! Our visitors were very impressed (as was our team) at how very smoothly the demonstration went. The machine arrived Monday morning as planned....and in-plant services were ready for hook-up to the machine. I am pleased to note that during the time that the machine installation (leveling etc.) was ongoing, Mike took the time to look at the Wolverine assembly machine. He also added PLC control to a new station, to detect mis-oriented lock rings, and he also updated the Screen to track this addition. This gives us another level of confidence that we are producing higher quality assemblies to our customer.
The Sunrise was making “Good Parts” Monday afternoon ...Once again your guys represented Calvary Automation very well and did a first class job.
Regards, George
2007 Customer Quality Rating: High Speed, Synchronous Assembly System: “As a part of our Quality Management System, we routinely evaluate Supplier Performance to build a more effective partnership and determine opportunities for improvement. Your grades for the 2006/2007 period are noted below:
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A - Outstanding
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Quality – 100% Rejection Free
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Grade Scale
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A-Outstanding
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B-Above Avg.
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C-Acceptable
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D-Improvement Required
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Quality Grade
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100% Rejection Free
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99-95% Rejection Free
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94-90% Rejection Free
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Less than 90% Rejection Free
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Should you have any questions regarding your rating, please contact the Tooling & Mold Purchaser.”
Thank You, Rod
2007 Testimonial: Service Trip – N.E. Mfgr. of Automotive Sensors: "Sir – I want to thank you again for your unwavering support to our company and to our product validation (PV) build this weekend. Please pass along my gratitude to everyone at Calvary that was involved with this project. Clearly, the staff at Calvary Automation is a team of dedicated people that delivered a quality job to perfection. This was clearly evident Saturday when we produced parts at 100% quality performance. A task not so easy given the issues we had by not supplying Calvary with trial parts on time. Again, we thank you and look forward to our future projects with Calvary Automation.”
Sincerely, Lew
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